Terms & Conditions
Please review these terms carefully before booking any doorstep technical service, maintenance, or repair through Tasker Company.
CRITICAL NOTICE: Official Work Order Requirement & Direct Dealing Prohibition
All jobs, inspections, and repairs MUST be officially registered through the Tasker Company mobile app, website, or our official UAN helpline (0304-111-2717) and assigned a valid Tasker Work Order Number.
Any direct agreement, offline arrangement, or cash transaction made directly with a technician without an active, officially registered Work Order on the Tasker platform is strictly unauthorized. In such events, Tasker Company bears ZERO responsibility, ZERO warranty coverage, ZERO refund liability, and ZERO legal accountability for any workmanship, damage, property loss, or safety incident.
1Acceptance of Terms
By accessing, browsing, registering on, or utilizing the website, mobile applications, or customer support channels of Tasker Company (Pvt.) Ltd. (“Tasker Company”, “we”, “our”, or “us”), you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions and our accompanying Privacy Policy and Refund Policy.
If you do not accept these terms in full, you must refrain from booking services or using the platform.
2Platform Role & Service Model
Tasker Company operates a technology-driven on-demand maintenance marketplace in Pakistan (active in Lahore, Rawalpindi, and Islamabad). We connect customers requiring residential and commercial repairs (including AC servicing, electrical, plumbing, home appliance repair, carpentry, deep cleaning, car wash, and security systems) with verified technical service professionals (“Taskers” / “Technicians”).
Tasker Company vets technicians, facilitates automated dispatch, provides upfront standard pricing, enables digital invoicing, and provides our SLA-backed 30-Day Limited Service Warranty for work conducted under valid Work Orders.
3Service Warranty vs. Guarantee Clarification
Limited Workmanship Warranty: Tasker Company provides a 30-Day Limited Service Warranty on workmanship for the specific issue diagnosed and repaired on the recorded Work Order. If the exact same fault reoccurs within 30 days of service completion, a senior technician will re-inspect and perform necessary re-work at zero additional labor cost.
No Unconditional Guarantee: Tasker Company provides a service warranty, not an unconditional or lifetime guarantee. We do not guarantee uninterrupted equipment lifespan or cover unrelated faults that emerge subsequent to the service visit.
Spare Parts Warranty: Any replacement components or parts (compressors, capacitors, valves, wiring, breakers, etc.) are covered exclusively under their respective third-party manufacturer warranty (e.g., Haier, Gree, Dawlance, PEL, Schneider). Tasker Company facilitates genuine parts sourcing but does not fabricate hardware.
4Mandatory Work Order & Direct Dealing Restrictions
To safeguard service standards, pricing integrity, and customer security:
- Every job must possess a system-generated Work Order Number accessible via your user account or confirmation SMS/WhatsApp.
- Technicians are strictly contractually prohibited from soliciting private or offline work directly from customers. Customers agree not to engage Tasker Company technicians directly outside the official platform.
- Off-Platform Voidance: If a customer contracts or pays a technician directly without generating a Tasker Company Work Order, the service is deemed private. Tasker Company explicitly disclaims all responsibility, and our 30-Day Service Warranty, customer support escalation, insurance, and refund mechanisms will not apply.
5Customer Responsibilities & Site Access
To allow safe and efficient service fulfillment, the customer agrees to:
- Provide accurate location details, contact numbers, and clear description of the problem.
- Ensure an adult representative (aged 18 or above) is present at the premises throughout the technician's visit.
- Provide safe and unobstructed access to the equipment, power supply, and water source required to complete the repair.
- Verify the technician's digital badge/Work Order match before granting entry into the property.
- Inspect and test the serviced unit in the presence of the technician before signing off the job completion.
6Pricing, Estimates & Payment Methods
Service prices are calculated based on standardized platform rate cards. A minimum visitation/diagnostic fee applies when a technician visits your premises and diagnoses the issue.
If repair requires spare parts or additional labor, an upfront estimate will be provided before work commences. We accept payments via authorized digital payment gateways (Raast, Credit/Debit cards, digital wallets) and cash-on-completion. Official digital invoices are transmitted electronically.
7Limitation of Liability
To the fullest extent permitted by the laws of Pakistan, Tasker Company shall not be liable for:
- Pre-existing internal defects, age-related corrosion, or brittle wiring of appliances.
- Fluctuations in main municipal power supply, voltage surges, or lightning strikes.
- Any third-party intervention, tampering, or subsequent repair attempted after our technician completes the job.
- Indirect, incidental, or consequential damages resulting from appliance failure.
8Governing Law & Dispute Resolution
These Terms & Conditions are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any dispute, claim, or controversy arising out of or relating to these terms shall be settled amicably via Tasker Company's customer grievance department, failing which it shall be submitted to the competent courts of Lahore, Pakistan.
Legal & Compliance Inquiries
For questions regarding these terms, contact our legal and compliance desk: