Return, Refund & Cancellation Policy
This policy outlines how cancellations, payment refunds, and parts returns are handled for digital payments (cards, Raast, mobile wallets) and cash transactions at Tasker Company.
Strict Requirement: Official Work Order Number
Refunds and dispute reviews are strictly limited to transactions officially recorded on the Tasker Company platform with a valid Tasker Work Order ID.
Any payments, deals, or cash handovers arranged directly or privately with a technician without an official company Work Order are non-claimable. Tasker Company cannot process refunds or assume liability for unauthorized off-platform transactions.
1Nature of Services & 30-Day Service Warranty
Tasker Company provides on-demand doorstep technical labor, maintenance, and repair services. Due to the nature of labor and time expended by technicians, completed physical labor cannot be “returned” like a physical retail product.
Service Warranty, Not an Unconditional Guarantee:
To protect your investment, we offer our 30-Day Limited Service Warranty on all completed repairs. If the specific diagnosed issue reoccurs within 30 days, we dispatch a senior supervisor technician to re-inspect and re-work the issue at zero additional labor cost.
A service refund is considered only if, following a re-work inspection under warranty, our technical quality team determines that the issue cannot be resolved due to technical service failure on our end.
2Booking Cancellation & Refund Tiers
If you cancel your booking prior to the technician being dispatched or traveling to your premises, any prepaid amount is refunded in full with zero deduction.
If you cancel after the technician has arrived at your address or commenced inspection, the standard visitation/diagnostic fee is retained; any prepaid balance above that is refunded.
If Tasker Company is unable to fulfill a booking due to severe weather, technical impossibility, or unavailability of genuine parts, a 100% refund is processed.
3Spare Parts Return Conditions
When spare parts (e.g. capacitors, thermostats, valves, pipes) are purchased through Tasker Company:
- Unused & Unopened Parts: May be returned within 48 hours in original packaging for a refund minus any logistics handling costs.
- Installed / Fitted Electrical Parts: Once fitted into an appliance or power circuit, electrical components cannot be returned for cash refund. Any defects are covered exclusively under the manufacturer's warranty terms.
- Customer-Supplied Parts: Tasker Company bears no warranty or refund responsibility for materials, parts, or accessories procured independently by the customer.
4Refund Processing Timelines
Reversal to Original Payment Instrument:
Approved refunds are credited back to the customer's original method of payment (Raast account, Visa/MasterCard, or bank account via our payment gateway Premier PayFast).
Processing typically completes within 5 to 10 working days, subject to inter-bank clearing cycles in Pakistan.
5How to Request a Refund or Warranty Claim
To initiate a cancellation, refund inquiry, or warranty re-work claim, please have your Tasker Work Order Number ready and contact us via: